Your privacy matters to us. This page explains exactly how sportsplus collects, uses, stores, and protects your personal information when you use our platform in the Philippines. Please read it carefully so you know your rights and how we handle your data.
When you register and use the sportsplus platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your device type, operating system, IP address, browser type, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines. We do not collect more information than is reasonably necessary for the purposes described in this policy. If you contact our support team, we may also retain records of that correspondence to help resolve your enquiry efficiently.
The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the games and features available on the platform. We also use your data to verify your identity in line with our obligations under applicable Philippine regulations, and to detect and prevent fraud, money laundering, and other prohibited activities. With your consent, we may use your contact details to send you relevant updates about platform features, promotions, or changes to our policies — you can opt out of marketing communications at any time through your account settings. We use aggregated, anonymised data to analyse platform performance and improve our services, and this data cannot be used to identify you individually. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
sportsplus shares your personal data only where it is strictly necessary and permitted under applicable law. We may share your information with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and these partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event that sportsplusundergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity, and you will be notified of any such change via your registered contact details. We will never share your data with third parties for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, as required by applicable anti-money laundering regulations. Technical logs and session data are retained for shorter periods and are routinely purged once they are no longer needed for security monitoring or dispute resolution purposes. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, and we will inform you of any data we are required to retain and the reason for doing so. You may submit a data deletion request at any time by contacting our support team through the FAQ page.
sportsplus takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account information is stored using secure hashing and encryption methods. Access to personal data within our organisation is restricted to staff who have a legitimate need to process it, and all such staff are bound by confidentiality obligations. We conduct regular security assessments and work with qualified third-party security specialists to identify and address potential vulnerabilities in our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your sportsplus account and to keep your login credentials confidential at all times.
As a player based in the Philippines, you have rights in relation to the personal data we hold about you, including the right to access a copy of your data, the right to correct inaccurate information, and the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to or restrict certain types of processing, and the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before your withdrawal. To exercise any of these rights, please visit the FAQ page for guidance on how to contact our support team, and we will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your account. If you believe your data rights have not been respected, you may raise a complaint with the relevant Philippine data protection authority.
The sportsplus platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for players. Essential cookies are required for the platform to operate correctly — for example, to maintain your login session and remember your preferences — and cannot be disabled without affecting platform functionality. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the user experience. You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit the features available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the sportsplus platform.
sportsplus may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via their registered email address or through a prominent notice on the platform prior to the changes taking effect. The date at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically. Your continued use of the sportsplus platform after any update constitutes your acceptance of the revised policy. If you have questions about this Privacy Policy or how we handle your personal data, please visit our FAQ page or review our Terms and Conditions for further information.
All data in transit is protected with TLS encryption. Your account credentials are never stored in plain text.
We do not sell or rent your personal information to any third party for marketing or commercial purposes.
Access, correct, or delete your data at any time. Philippine data subject rights are fully respected on this platform.
Marketing communications are optional. Withdraw your consent at any time through your account settings.
Our FAQ covers the most common data and account questions in plain Philippine English. You can also review our full Terms and Conditions or visit the Responsible Gaming page for more information about how we look after our players.